Top Five Questions
Q.1.1   I've forgotten my username and password. How can I retrieve my login information?  
 

Simply click "Forgot Password?" under Member Login on the Welcome page, on the next page enter your username and a link to reset your password will be emailed to you.

If you need more help, try our video tutorials - click here.

Q.1.2   How do I change my Agency representation in the system?  
 

Please email Agency changes to sfchange@castingnetworks.com.
The following information must be included:

  • Your name and phone number
  • The Agency you are moving from
  • The Agency you are moving to

IMPORTANT:
The email address you send your request from must MATCH the email address in your online profile.
If this information is not in your online profile, you need to login to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Profile button on the blue bar).     

Please Note:  If you switch Agencies and are paying for Hosting™ or Direct Cast™ Premium Services, these services will continue uninterrupted.  If you would like to cancel any of these services, please contact sfbilling@castingnetworks.com.

Q.1.3   How can I update my credit card information in the system?  
 

To update your credit card information on the system, highlight Account from the Welcome page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.

Q.1.4   How do I enter or update my resume?  
 
    1. Go to www.sfcasting.com, and log in to your account.
    2. Click on EDIT RESUME from the RESUME drop-down menu (upper right-hand corner) or Frequent Tasks box. (Figure 1)
    3. To add a new heading click "+ Add a new heading here".
    4. To add a credit, click "+ Add a new credit here" and save what you've input by clicking on the disk icon to the right of your credit .
    5. To move your headings or credits up or down click on the up and down arrows next to each listing.
    6. To edit an existing entry click on the pencil symbol next to it.  When you are finished editing the listing, click on the disk icon to save it.

Figure 1:

Figure 2:

Also, click here to view our video tutorial.

Q.1.5   How do I submit myself to the Direct Cast Notices listed on Casting Networks?  
 
  • From the WELCOME screen, click the DIRECT CAST NOTICES button.
     
  • View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view extras jobs click EXTRAS ROLES (upper left-hand corner).
     
  • Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.
     
  • This will bring you to the SUBMISSION page. Enter your contact phone numbers and your email address at the top of the page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only.
     
  • Click SUBMIT at the bottom of the page.

If you need more help, try our video tutorials.

   
 
Registration & Billing
Q.2.1   Why should I register for a personal account with Casting Networks?  
 

Personal accounts are a valuable career tool for the established actor as well as the beginning actor alike. A personal account allows you to view and submit yourself to Direct Cast™ projects (Direct Cast™ $5 monthly fee)- projects posted by professional Casting Directors and Independent Filmmakers. In addition, you can be searchable by Casting Directors, 24 hours a day, which means they have the ability to contact you. You also have access to free Mailing Labels, our Professional Photographer's Directory and free sides. 

You will save on headshot reproductions and mass mailings since you will be able to email your headshot and resume anywhere in the world. We continue to add new features to Casting Networks that are actor-friendly, so keep checking back!

All Personal Accounts include:

  • Unlimited Direct Cast™ Submissions ($5 monthly fee)
  • Media Hosting™ ($5 monthly fee- this also includes Unlimited Photos)
  • Unlimited media clips if uploaded online (with Hosting Service)
  • Your first headshot posted for free
  • Emailed Project Notices
  • Your own personal URL
  • The ability to send your profile via email to anyone online
  • A profile in the database searched by Casting Directors
  • Access to sides for all projects
  • Digital Photos taken In-House for background work 
  • Access to our resource Directory
  • The Networker (Casting Networks' Monthly Newsletter)
  • Audition notices texted or emailed directly to your phone
Q.2.2   How do I sign up with Casting Networks?  
 

If you are represented, you can sign up online, but your agent must provide you with a code so you can create the account. If you aren't yet represented, you can stop by our location or register online.

Q.2.3   Do I need to set up an appointment?  
 

No appointment is necessary. But please be advised that it does take an average of 30 minutes to set up your account.

Q.2.4   Does my child need a work permit? How do I obtain one?  
 

Please refer to these guidelines: http://www.svusd.k12.ca.us/guidance/workpermit.htm

Q.2.5   How much does Casting Networks cost?  
 

For more information about pricing, please click here.

Q.2.6   What methods of payment do you accept?  
 

We accept Cash, Check, money order, Visa and Mastercard for photos and pre-paid personal accounts. Please make checks payable to Casting Networks. A $25 service fee will apply to all returned checks.

For Media Hosting™, Direct Cast™ or any recurring monthly fee, we accept only Visa and Mastercard. 

Q.2.7  How do I update my credit card information?  
  To update your credit card information on the system, highlight Account from the Welcome page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.
Q.2.8  How do I cancel my Direct Cast fee or Hosting fee?  
 

Send an email to sfbilling@castingnetworks.com. The email should include your name, the service you are canceling, and the reason for cancellation (we ask for the reason in case there's any improvement we can make to the site in the future). We will remove the service from your account at the end of that month's billing cycle. Cancellation requests are processed Monday through Friday, 9:30 a.m. to 4 p.m. and must be submitted at least 1 business day before your billing date to avoid getting charged.

 

Q.2.9   How do I cancel my membership?  
 

Send an email to sfbilling@castingnetworks.com. The email should include your name and reason for cancellation (we ask for the reason in case there's any improvement we can make to the site in the future). Your account will be deactivated, and you will no longer be charged any monthly fees. Cancellation requests are processed M-F 9:30 a.m. to 4 p.m. and must be submitted at least 1 business day before your billing date to avoid getting charged.

   
 
Locations & Hours
Q.3.1   Where are you located?  
 
San Francisco Office

Casting Networks
84 First St.
San Francisco, CA 94105

Map: Get Directions

Other locations:

Los Angeles

Casting Networks
3250 Wilshire Blvd.
Suite 1800
Los Angeles, CA 90010

Phone: (323) 462-8200

New York

Casting Networks
39 W. 19th St. Ste. 604
New York, NY 10011
View Map

Phone: (212) 375-1000

Q.3.2   What are your business hours?  
 

Hours:

Monday - Friday

10:00am to 5:00pm

   
 
My Account
Q.4.1   I've forgotten my username and password. How can I retrieve my login information?  
 

Simply click "Forgot Password?" under Member Login on the Welcome page, on the next page enter your username and a link to reset your password will be emailed to you.

Q.4.2   How do I change my username and password?  
 
  1. Go to www.sfcasting.com and log in with your current username and password.
  2. From the Welcome screen, highlight Account in the toolbar.
  3. Scroll down and select Change Login or Change Password.
  4. When you are finished making changes, click Change Login/Change Password.
Q.4.3   How do I update my contact information and sizes?  
 

This information is located in the "personal profile" portion of your account. Log in to your account from www.sfcasting.com. On the Welcome screen, click Profile (upper right-hand corner). When you have finished making changes, click Save & Continue at the bottom of the page.

Q.4.4   How do I submit myself to the Direct Cast Notices listed on Casting Networks?  
 
  • From the WELCOME screen, click the DIRECT CAST NOTICES button.
     
  • View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view extras jobs click EXTRAS ROLES (upper left-hand corner).
     
  • Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.
     
  • This will bring you to the SUBMISSION page. Enter your contact phone numbers and your email address at the top of the page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only.
     
  • Click SUBMIT at the bottom of the page.

If you need more help, try our video tutorials.

Q.4.5   What are Submission Videos?  
 

If a Casting Director is requesting a video on Direct Cast™, there will be an area on the submission page that has the detailed request. You must be signed up for Media Hosting™ in order to submit the video (and it is not necessary to submit video in order to submit on that particular role.) You can upload a video from your media bin. If you have a webcam or video camera you can record yourself reading copy or performing a special skill.

If you already have the right video for the project in your Media Bin, it will appear on your submission page, you can select it and click submit.

When you submit video you are automatically on the top of the Casting Director's page!


Q.4.6  How do I check the roles I submitted to?  
 
  • From the Welcome screen, click the Direct Cast button on the blue bar.
  • Click on the drop-down menu on the right-hand side that starts with All Roles and click on Submitted Roles.
  • The green asterisks next to each role designate your successful submission.
  • To view the submission, click on the role name to the left.

Figure 1.

 

Figure 2.

 

 

Q.4.7   How do I limit the amount of Project Notice emails I receive?  
 

There are a few ways to limit the amount of emails that you receive. The "fit for me" criteria that we base Project Notice emails on are: age range, gender, ethnicity, union status, and whether or not you want both paying and non-paying projects. Keep in mind that by going to the Direct Cast page you can see all projects and can filter from there, so you may want to tighten up the criteria above for what is emailed to you. You will find this information on the second page of your Profile.

 

Q.4.8   How do I stop getting non-paying/ non-union notices?  
 

Your email preferences are based on Union/Non-Union and "Fit-for-me" criteria, within your Profile. In order to filter non-paying roles, you can go to the Direct Cast page and change your viewing preferences using our Advanced Filter option.

Advanced Filter allows you to have control of what projects you want to view, whether it's only Union/Non-Union, Commercial, or Print!

 

Q.4.9   How do I stop getting email notices?  
 

Our system is set up for all members to receive roles that match their criteria by age range, gender, ethnicity and whether it's Union or Non-Union.

Log in to your account and go to Profile. From there choose your Direct Cast™ Prefs. and de-select your email options.

You will now only be able to search projects by logging into your account and using Direct Cast™ Prefs.

Q.4.10   How do I change my Agency representation in the system?  
 

You must send an email to sfchange@castingnetworks.com. Please include the following information:

  • Your name and phone number
  • The Agency you are moving from
  • The Agency you are moving to

IMPORTANT! In order for the change to take place, the email address you send your request from must MATCH the email address in your online profile. If this information is not in your online profile, you need to login to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Edit Profile button in the Main Menu).   Photo Changes:  Your first photo with any Agency is free. After you change Agencies, you have 30 days to update your main photo free of charge.  Please come in to our office to redeem the free photo.  Photos uploaded through the online Photo Uploader will incur a fee.   

Please Note: If you switch Agencies and are paying for Hosting™ or Direct Cast™ Premium Services, these services will continue uninterrupted.  If you would like to cancel any of these services, please contact sfbilling@castingnetworks.com.

Q.4.11   Will I be able to see what my Agent has submitted me for?  
 

No, you will not be able to see what projects your Agent had submitted you for. You would have to contact your Agent for that information.

Q.4.12   I've changed/removed my representation, why are they still listed on my resume?  
 

When creating your Profile, under Representation, you or your Agent can input the information in the Agencies field. You can clear this information by simply logging in to your account - go to Profile - and choose Representation - and clear the field. (Make sure to click Save at the bottom of the page.)

Remember, this is only a text field. It does not link to your Agent.

 

Q.4.13   What happens to my account if I leave or my Agent drops me?    
 

Please call our office to re-register your account as a Personal Account and avoid having your account archived.

Q.4.14   I've found an Agent! What do I do?  
 

You have two options...

If you'd like to keep your personal account, you should contact your Agent and have them set up an account for you.

If you'd prefer to stop paying for your personal account, you can change it into a represented account. To do so, send an email to change@castingnetworks.com requesting the transfer along with an email to sfbilling@castingnetworks.com requesting to stop your monthly charges.

Be sure to include your name (stage name too) and your new Agency information.  If you need to make updates to your profile, please do so online or come to our office with your new photos.

**Important Note Regarding Premium Services**  If you decide to cancel your personal account and go with a basic account registered to your Agent, Hosting™ and Direct Cast™ Premium Services are not included.  If you are signed up for Hosting™ and Direct Cast™ you will continue to be billed at $5/month per service ($10 total).  If you would like to cancel any Premium Services, please contact sfbilling@castingnetworks.com.

Q.4.15  How do I add SF Casting to my email safelist?  
 

For more information, please click here.

 

Q.4.16   How do I get technical support?    
 

Technical support for talent is available Monday through Friday 10 a.m. to 6 p.m. PST, excluding major holidays, by calling (415) 896-2228. If you prefer to use email, please contact us at sftalentsupport@castingnetworks.com.

   
 
My Photos
Q.5.1   What's the difference between a Main photo and additional photos?  
 

The Main photo is the picture most closely associated with your profile. This is the photo that will appear first when you are submitted or searched in the system. Additional photos can be viewed from within your profile. These are used to show different looks to Casting Directors and Agents. You also have the ability to choose which one will be the Premiere photo each time you submit yourself for a job through Direct Cast™, so that you can be more specific to the role that is being cast.

Q.5.2   How do I add or update photos in my profile?    
 
 
 

In order to update your photos, you can come in person to one of our scanning locations with either hard copies or a disc with your photos in a digital format. (See SF location in section 3.1)

Otherwise you will need to submit your photo by using the photo uploading form accessible from your Resume screen. Click the Add Photos button from the RESUME menu (upper right-hand corner) or you can also find the photo uploading form by clicking on the Add Photo button in the Frequent Tasks area on your Talent Welcome page and proceeding by clicking on the click here button. You will then access the photo uploading form.

Browse for the photo on your desktop, click Add Photo, and write us a note with any instructions.  Photos should be sent as JPEGs, with a resolution of 72 dpi and a height of at least 500 pixels.  You will be prompted for your credit card billing information and we will send you a confirmation receipt.  Please allow two business days for photos processed using the photo uploader.

If you need more help, try our video tutorials - click here.

If neither of the above options are available to you, you can mail photos to our location:

84 First St.
San Francisco, CA 94105

(Note: Please send reproductions only! We are not responsible for original photos as photos will not be returned. If you choose to send in original photos, you do so at your own risk).

Q.5.3   I updated my photo. Why isn't it up, and why am I still seeing my old photo?  
 

Photos are posted the next business day following processing. So, if it hasn't been 24 hours yet, please give it a little time.  If you have emailed us photos using the photo uploading form, please note the process is not instantaneous.  We will send you an invoice within 1-2 business days and will post the photo when payment via Paypal has cleared.

If you still see your old photo after waiting 24 hours, you probably need to delete temporary internet files in your internet browser. A computer will remember a page that you've been to previously to help you get there quicker the next time. So, you might be pulling information from your computer, rather than what's actually on the website.

To delete temporary internet files using Internet Explorer, click on the "Tools" drop-down menu at the top of the screen. Click on "Internet Options". A new window will pop up. Click on "Delete Files" (in the middle, under the temporary internet files heading). Another window will pop up asking you to confirm this request. Check the box that says "Delete all offline content", and click OK.   (See Figure 1).

To delete temporary internet files using Firefox, click on the "Tools" drop-down menu at the top of the screen.  Click "Options" and choose "Privacy".  click "Clear Cookies,"  click "Clear Cache," and click "Clear All Information Stored While Browsing."  Click "Ok."  (See Figure 2). 

Log back into your Casting Networks account. You should be able to see the new photos.

Figure 1:

 

Figure 2:

If you need more help, try our video tutorials - click here.

Q.5.4   Why are no pictures showing up on my resume?  
 

The system requires that you have Flash Player to view the photos. This is probably why you aren't able to see them.

To install Flash Player, simply visit our Welcome page at www.sfcasting.com. There's a button on the bottom of the page that says "Get Macromedia Flash Player". Click on the button and follow the instructions.

Once the installation is complete, log back into your Casting Networks profile. You should be able to see the photos. If you still have problems, please give us a call at (415) 896-2228, and we will troubleshoot with you over the phone.

Q.5.5   Do I have to bring an 8X10 hard copy of my photo?  
 

No. We can use any form of a photo. 8X10 is great, but we can also take 4X6 or snapshots or pictures on a disc. We don't like to scan photos much smaller than 4X6 simply because we would have to blow them up quite a bit to fit the dimensions of our website. They would end up looking quite blurry or pixelated.  If you would like to submit digital photos please use make sure they are at least 500 pixels in height and 72 dpi. 

Q.5.6   Can I email you a headshot or digital photo?  
 

You can update your photos through your profile. The photo uploading form you fill out (accessible from the Resume screen) is sent in email format to our Photos department. The photo should be a JPEG image, with a resolution of 72 dpi and a height of at least 500 pixels.

Figure 1:

Figure 2:

If you need more help, try our video tutorials - click here.

Q.5.7   Where are the digital photos that you took of me when I registered?  
 

Casting Directors are the only ones with access to your digital photos.  If you'd like to view your photos, please feel free to stop by one of our offices, and we'd be happy to show them to you.

Q.5.8   How do I delete photos?  
 

If you would like a photo permanently removed, give us a call at (415) 896-2228 and we can delete it for you on our end. We are available Monday through Friday, 10am to 6pm.

Q.5.9   How many photos can I put on my profile?  
 

The limit is 50 photos per profile. 

   
 
My Resume
Q.6.1  I've entered my information, why can't I see my resume ?  
 

There could be two reasons that you are unable to see your resume.

1. Adding skills is not the same thing as creating your resume.

This is additional information for you to enter that may not be found on your resume, that you would like a Casting Director to know.

 

2. Your Agent has you listed as having a model profile, which means your resume does not appear.

Please read the next question to see how to enter or update information on your resume.

 

Q.6.2  How do I enter/update my resume?  
 
    1. Go to www.sfcasting.com and login to your account.
    2. Click on EDIT RESUME from the RESUME menu (upper right-hand corner) or Frequent Tasks box. (Figure 1)
    3. To add a new heading click "+ Add a new heading here".
    4. To add a credit, click "+ Add a new credit here".
    5. To move your headings or credits up or down click on the up and down arrows next to each listing.
    6. To edit an existing entry click on the pencil symbol next to it.  When you are finished editing the listing, click on the disk icon to save it.

Figure 1:

Figure 2:

Also, click here to view our video tutorial.

 

Q.6.3  How do I create a resume link?  
 
  1. Log in to your account.
  2. Highlight Resume from the blue bar and click on Resume Link.
  3. Select a word/words or a phrase to be identified with your link, for example, your name.
  4. Click on Create link.

Figure 1.

 

Q.6.4  I've changed/removed my representation, why are they still listed on my resume?  
 

When creating your Profile, you or your Agent can input your representation information in the Agencies field. You can clear this information by logging in to your account and go to your Profile. Choose Representation and clear the field. (Make sure to click Save at the bottom of the page.)

Remember, this is only a text field. It does not link to your Agent.

Q.6.5  Why are no photos showing on my resume?  
 

Our system requires that you have Flash Player on your computer to view photos.

To install Flash Player, visit our Welcome page at www.sfcasting.com. Click on Get Macromedia Flash Player at the bottom of the page and follow the instructions.

Once the installation is complete, log back into your Casting Networks profile. If you still cannot see your photos, please call (323) 462-8200, ext. 353 and we will troubleshoot with you over the phone.

   
 
My Video & Audio
Q.7.1   What are Submission Videos?  
 

If a Casting Director is requesting a Submission Video on Direct Cast™, the detailed request will appear on the submission page. You must be signed up for Media Hosting™ in order to submit the video, but it is not necessary to submit video in order to submit on that particular role. You can upload a video from your media bin or you can record yourself reading copy or performing a special skill if you have a video camera or webcam.

When you submit video you automatically go to the top of a Casting Director's page of submitted talent.

 

Q.7.2   What formats can my Reel/Clips be?  
 

The online Media Uploader accepts the following file extensions:
Video: H.264, .mp4, ,avi, .dv, .m4v, and .wmv
Audio: .mp3, .aif, .aac, and .wav

If you need to convert your file to an accepted media type, you can use this website to do it for free: www.media-convert.com

Q.7.3   Can SF Casting upload my video for me?    
 

Yes, we can! You can either bring the media into the office or send it to our Main Office in the mail at 3250 Wilshire Blvd. Suite 1800 Los Angeles, CA 90010.

You will need to download and complete the required form here and include it with your media.

You will pay a minimum fee of $25 for all media processed In-House.

ALL CHECKS MUST BE MADE PAYABLE TO: CASTING NETWORKS, INC.

If you would like your media to be returned to you, please include a self-addressed stamped envelope.

If you are loading Skill Clips onto specific credits on your resume, you can upload media yourself. Click on the Media Bin button on your Resume drop-down menu and follow the instructions. Clips can be up to four minutes long.

Q.7.4   How much does it cost for you to process my media In-House?  
 

 

Q.7.5   How do I upload a video file?  
 

Media File Upload

1. Make sure that the File tab is selected.

2. Open the folder with the media file and drag the highest quality version of the media that you have onto the Drop Zone.

After a few seconds of loading, the movie will be ready to edit and upload with the publisher.

Q.7.6   How do I plug in a video camera?  
 

Most video cameras that can interface with the publisher use the IEEE 1394 standard (often called Firewire or iLink).

1. To connect the video camera to a computer with an IEEE 1394 port, simply connect the digital video port on the camera (usually labeled DV or DV Out) to the Firewire port on the computer with a Firewire cable.

2. Turn the video camera on.

3. The camera should now be available for control via the publisher.

Q.7.7   What is the difference between Skill Clips and my demo reel?  
 

Your demo reel (a six-minute sample of your work) was the first innovation in casting that allowed Casting Directors to see examples of your work when considering you for auditions.  Skill clips are an even more direct way to showcase the skills you list in your resume in four minutes or less.  You're not just telling the Casting Director you can juggle, you’re proving it!

Q.7.8   How do I upload my skill clips from a DVD?  
 

You may bring it in to our office for processing.

Q.7.9   I'm downloading an accepted form of media, why is it saying it's not accepting it?  
 

The file type is not the only thing that determines whether your media can be uploaded.  Your media may not have the correct compression and encoding.

Try to get a purer form of the media in order for it to upload.

Q.7.10   When I play my clip, why does it say “Video Coming Soon”?
 
 

Your clip must first be approved by Casting Networks.  It will be approved within 24 hours and then will be available to attach to your resume.

   
 
Website Builder
Q.8.1   How much does it cost to have a website on Casting Networks?    
 

If you have a talent account with sfcasting.com you can add a website and have a 30 day free trial. After your trial, the website is only $5 per month.

Q.8.2   How much does it cost to add new photos?  
 

There is a standard fee to place photos on sfcasting.com; however, there is no fee to copy photos from your talent account to your website. Once you add photos to your talent account, they will automatically appear on your website. Be sure to check the Website Builder to verify your display options.

Q.8.3   How can I add more photos to my website?  
 

You can add photos to your website by logging in to your talent account on sfcasting.com. From there, click the Resume menu at the top of your Welcome screen. Click on the Add photos button to upload photos to your account or from the Frequent Tasks area. In the note section, indicate if you want your photos to appear on the website, talent account or both.

Q.8.4   Why am I seeing duplicate photos on my picture page?    
 

You are seeing duplicate photos because you have linked accounts and all photos from the linked accounts are pulled into your Website Builder. Go to your Pictures page in the Website Builder and uncheck the photos you do not want to appear on the website. If you also show duplicates on your Welcome page, click on the Edit button below the Pictures Preview title on the Welcome page.

Q.8.5   How can I change my website design?  
 

You can change your website design at any time by logging into your SF Casting talent account, then click on the "My Websites" tab. From there, you will click on Edit, and you can edit your website design on the first page, simply by clicking Select, then Finish.

Q.8.6   Can I edit the information on my website at anytime?  
 

Yes, you can edit your website at any time, by clicking Edit under the “My Website” tab on your talent Welcome page. From there, you can enter the Website Builder and edit any and all information.

Q.8.7   How do I edit my Contact info?  
 

You can edit your website at any time by clicking Edit under the “My Website” tab on your talent Welcome page. From there you will enter the Website Builder and click the Contact button on the right-hand side of the screen, then click Edit to change your contact info. Click Save when finished.

Q.8.8   Why isn't my email address showing up on my website?  
 

Visitors to your website will be able to email you through the Contact page on your website. Your email address doesn’t display on the website, but is required in the Website Builder in order for the Contact form to function. The reason we do not display your email address is to reduce the chance of your email address being used for spam.

Q.8.9   Can I have more than one website?  
 

Yes, you can have multiple websites. This is useful if you want your websites to describe different parts of your career, for example, if you are an actor and a Director or an actor and a stylist. All you need to do is log in to your SF Casting talent account, then click on the “My Websites” tab. Click on Create New Website and you will go thru steps to build your own website.

Q.8.10   How do I delete my website?  
 

To delete a website, you will click the delete button next to the name of your website on your My Websites tab. Once you delete it, you cannot retrieve it again.

Q.8.11   What is my website address/URL?  
 

You can find your URL by going into the website builder and clicking on the finish tab. Usually talent choose a URL as follows: http://talent.sfcasting.com/yourname

Q.8.12   Why can't I view my website?  
 

If you are unable to view your website, it may be one of two reasons. One reason is that you have not finished your website yet. To do so, you will need to go inside the Website Builder and click the Finish button at the end of the process. The other reason you may not be able to view your website is that your payment has lapsed. If you have not put in your payment, click on the Account tab and from there click on and reactivate your account.

Q.8.13   How do I choose my domain name?  
 

You have two options for a domain name. You can use the domain name that you created with the Website Builder (talent.sfcasting.com/yourname) or you can click the GoDaddy.com banner on the Confirmation page to create your personalized domain name with GoDaddy.com. They will assist you in linking your new domain name to the website you created using Casting Networks Website Builder.

Q.8.14   What if I currently have a website URL, but I'd like to use it to build a website with Casting Networks?  
 

You can redirect the URL name to point to the website you build with Casting Networks. To do so, you will need to contact the company you have purchased the URL through, and ask them how to forward your URL with masking to your Casting Networks URL. Godaddy.com has information regarding masking at the below link: http://help.godaddy.com/article.php?article_id=424&topic_id=&isc=touchdown8

Q.8.15   If I want to purchase my own domain name or if I already have purchased a domain name that I want to direct to the CNI website, what website address will I point it to?    
 

You will use the website address that was created for you when you finished the Website Builder – talent.sfcasting.com/yourname. If you do not know your assigned website address you can find your website address or URL by logging in to sfcasting.com and clicking on the “My Websites” tab on your Welcome screen. From there, you can click on the Edit button, then click on the Finish arrow on the upper left side of the screen. From there you will see your URL.

Next, you will need to contact the company you have purchased the domain name through, and ask them how to forward your URL with masking to your Casting Networks URL. Godaddy.com has information regarding masking at the below link: http://help.godaddy.com/article.php?article_id=424&topic_id=&isc=touchdown8

Q.8.16   I need assistance with my website!    
 

Please email your questions and comments to sfwebbuilder@castingnetworks.com.
Be sure to include your name and the website address.